Using Feedback to Improve Services and Quality

Feedback can provide insights into areas your program is excelling and areas where opportunities for improvement may exist. Ranging from a simple verbal survey to full blown program evaluations, feedback can be gathered using a variety of methods at multiple levels. The focus of this session will be on feedback methods easily developed and incorporated into a local or statewide weatherization program. Through the review of examples of existing survey tools and processes, we’ll explore different types and levels of feedback and how to utilize the results to improve processes, communication, informational materials, and services.