Training Strategist Upskilled Consulting, LLC Martinsville, Indiana
In this interactive session, we'll explore how to use Key Performance Indicators (KPIs) to enhance technician training and drive measurable results. Attendees will learn how to go beyond average ticket and conversion rates, discovering additional KPIs that truly impact performance. We'll discuss the importance of tiered goal-setting, ensuring new technicians have the support they need to succeed. Every training session should be paired with KPI analysis, including vendor onsite training sessions. Finally, we'll cover actionable strategies for supporting team members who fall short of their KPI targets, ensuring continuous improvement and growth.
Learning Objectives:
By attending this session, attendees will:
Explore a broader range of KPIs – Learn about key performance indicators beyond just average ticket and conversion, with real-world examples that demonstrate their impact on technician performance
Implement tiered goal-setting – Understand the importance of setting differentiated KPIs for technicians at various experience levels, providing the right level of support to help them succeed
Integrate KPI analysis into every training – Ensure that all training sessions, including vendor-led workshops, are paired with meaningful KPI evaluation to track progress and measure effectiveness
